Privacy Policy
Moto Technologies Ltd is a registered company in England and Wales (registration no: 14916186). Registered Office: 61 Abbey Street, Leicester, LE1 3TE. MotoMoney is a brand managed and operated by Moto Technologies Ltd.
Payment Services are provided by Equals Connect Ltd, registered in England and Wales (registration no: 07131446). Registered Office: Vintners Place, 68 Upper Thames Street, London, EC4V 3BJ. Equals Connect Ltd are authorised by the Financial Conduct Authority to provide payment services (FRN: 671508).
Payment services are provided by Sciopay Ltd, registered in England & Wales (registration no: 12352935). Sciopay Ltd is regulated by HMRC as a Money Service Business (MSB). Licence No: XCML00000151326, and authorised by the Financial Conduct Authority as an Authorised Payment Institution (FRN: 927951).
1. Data Collection
As the data controller, MotoMoney is responsible for the processing of your personal data. When you use the Services, MotoMoney may collect and process the following information about you:
- The IP address assigned to you during your connection.
- The date and time you access our websites or applications, the pages you consult, and the links you click.
- Data about your activities and interactions with advertising partners, including data about the advertisements that were shown, and whether you took any action, such as clicking on an advertisement or making a purchase.
- Model or device type, operating system and version, browser type and settings, device ID, advertisement ID, individual device token and cookie-related data (such as cookie ID).
- The search engine and key words used to find our websites.
- Information obtained within the context of Google Analytics.
- Location data, including your general location data such as IP address and the precise location of your mobile device.
- Data such as your name, address, telephone number, email address, product interests, business information and tax identification number as well as other information that you provide us with when registering an account or at a later stage.
- Financial information, such as credit card and account numbers.
- Information relating to your transactions when you order a product or service, such as types and specification of the goods or services, form of payment, pricing and delivery information and postage and billing information.
- Information relating to your advertising preferences and your communications with us.
Passport or ID card details, a profile picture, utility bills, financial information, employment details, vehicle details and any other personal data you submit to us as part of an identity verification procedure.
We may also collect personal data about you from other sources and from third parties to the extent permitted by applicable law. This may include:
- Data from public sources
- Data from credit rating agencies or bureaus (such as credit reports or checks, identity confirmation, data for risk modelling and setting of credit limits)
- Data from data providers (such as identity verification, demographic, interest-based and online advertising related data)
- Data from financial institutions you have purchased a product or service from, to allow us to display relevant information through our Services (such as transactions, account balances)
- Data from providers of single sign-on services (such as Google) with whom you already have an account, when you link your MotoMoney account to such single sign-on services
2. Data Processing
MotoMoney, as well as the entities with which MotoMoney shares your personal data, may use such personal data for the following purposes, to fulfil our contract with you and provide you with the Services. This may include:
- Enabling and facilitating your transactions with other users
- Displaying your transactions and balances to you
- Providing you with customer support
- Enforcement of our policies.
- Participation in investigations and proceedings conducted by authorities for the purpose of detecting, investigating and prosecuting illegal acts
- The prevention, detection and mitigation of illegal activities such as fraud, money laundering and terrorist financing
- Complying with information requests from third parties based on any statutory information rights they have against us (such as in the case of an intellectual property infringement)
- The retention and storage of your personal data to comply with legal retention requirements.
- Prevention, detection, mitigation and investigation of fraud, security breaches and other prohibited or unlawful activities.
- Performance of identity checks, creditworthiness and other financial standing checks, comparison of information for accuracy and verification purposes
- Analysis and improvement of the Services, including research and statistical analysis.
- Personalisation, measurement and improvement of advertisements and offerings.
- Marketing communications to offer you vouchers, discounts and special offers, to conduct opinion polls and surveys, and to inform you about our Services. Note that if you would change your mind and no longer want to receive marketing communications from us, you can always unsubscribe by clicking on the link in the email you received [or by changing your communication preferences on your MotoMoney account].
- Automated decision-making
- We may use technologies that are considered automated decision-making or profiling. We will not make any automated decisions about you that would significantly affect you unless (a) such a decision is necessary for entering into, or the performance of a contract with you, (b) we have obtained your consent, or (c) we are required by applicable law to use such technology.
- Identity verification and prevention of fraud
- The personal information we have collected from you may be shared with third parties to verify your identity.
3. Data Disclosure
In the light of the purposes set out above, MotoMoney may transfer your personal data to the following recipients:
- MotoMoney Group members
- Other users of our Services
- Third-party financial institutions which offer financial products and services to you through our Services
- External service providers
- Third parties using our single sign-on service
- Payment service providers
- Fraud prevention agencies
- Law enforcement agencies, courts, government agencies or public authorities, intergovernmental or supranational bodies
- Third parties who are involved in judicial proceedings, in particular if they submit a legal order to us
- Credit agencies or bureaus, data verification services, risk assessment vendors and collection agencies
- Other companies in the context of a company acquisition
4. European Economic Area
MotoMoney is committed to ensure that your personal data remains protected and secure when it is transferred outside the EEA, in accordance with the General Data Protection Regulation (GDPR).
MotoMoney may share your personal data with parties that are located outside the European Economic Area (EEA). Unless you are otherwise notified, any transfers of your personal data to third parties outside the EEA will be based on an adequacy decision (see the list here) or on the EU standard contractual clauses (a copy of which can be obtained through the contact information included below). If we believe that standard contractual clauses do not afford the same level of protection as you would enjoy under the GDPR, we will take supplementary measures to guarantee a level of protection that is essentially equivalent to the GDPR.
5. Data Protection
MotoMoney will only process your personal data where relevant to the purposes for which they are collected. MotoMoney determines the retention period of your personal data based on the following criteria:
- When you access our Services, your IP address is stored for as long as you keep your MotoMoney profile and 7 years after closing your MotoMoney profile
- When you provide us your ID or passport for identification purposes, we keep a copy for as long as you keep your MotoMoney profile and 7 years after closing your MotoMoney profile
- Information regarding your transaction history is stored for as long as you keep your MotoMoney profile and 7 years after closing your MotoMoney profile.
- As long as you maintain an account with us, we will store information such as your name, address and telephone number that you provided to us upon registration, unless we receive a request for erasure or modification.
- After the termination of your account, we may store information that we would require in case of a legal dispute. We will store such information until the limitation periods for contractual claims expire, which will usually be six years.
- Certain types of data must be stored beyond the closure of your account with us. We will only access such data on a need to know basis, and we will only process it if necessary.
6. Your Rights
Subject to the conditions and exceptions provided for in applicable data protection laws, you have the right to:
- Access your personal data, including the right to be provided with a copy of your personal data
- Request the correction and/or deletion of your personal data.
- Request the restriction of the processing of your personal data, or object to that processing
- Request receipt or transmission to another organisation, in a machine-readable form, of the personal data that you have provided to MotoMoney
- Request the restriction of the processing of your personal data, or object to that processing
- Withdraw your consent, where processing is based on your consent
- Submit a complaint to your local supervisory authority if your data protection rights are violated, or if you have suffered as a result of unlawful processing of your data.
Where you are given the option to share your personal data with us, you can always choose not to do so. If you object to the processing of your personal data, MotoMoney will respect that choice in accordance with its legal obligations. This could mean that MotoMoney is unable to perform the actions necessary to achieve the purposes of processing described in Section 2 (Purposes of Processing of Personal Data).
MotoMoney is committed to taking all appropriate technical and organizational measures to protect your personal data against accidental or unauthorized destruction, against accidental loss and modifications, access and any other unauthorized processing of personal data.
7. Contact
For any further questions or queries, please contact us at: support@motomoney.com.
Cookies Policy
This Cookie Policy sets out all relevant information regarding the use of cookies, web beacons and similar technologies (altogether Cookies) in connection to MotoMoney’s websites, applications, portals and services (altogether the Services).
What Are Cookies:
A Cookie is a piece of information saved by a website on your device. Some Cookies will only be stored for as long as your browser is active (session Cookies), whereas other Cookies will be stored on your device for a longer period (persistent Cookies). Most browsers are set to automatically accept Cookies. However, it is possible to configure your browser settings to notify you every time a Cookie is created, or to prevent their registration (see 4. How Can I Disable Cookies?).
Types Of Cookies:
MotoMoney may use the following types of cookies:
- Essential Cookies are required for the provision of the Services. These Cookies cannot be disabled as they provide the necessary functionality to ensure proper performance and security. This includes technologies that allow you to access our Services, prevent fraudulent activity and improve security, or that allow you to make use of our functions such as keeping track of items stored in your shopping basket.
- Statistics Cookies track the use of our Services, such as which items are viewed and which links are clicked, so as to generate statistical reports and technically enhance our Services.
- Functional Cookies contribute to the proper and effective functioning of our websites by remembering choices you made in the past, like what language you prefer, what region you are located in, what your user name and password are.
- Marketing Cookies allow us to present you with tailored-made offers and advertisements when you use our Services.
- Cookies that are used by us are called first party Cookies. Approved third parties may also set Cookies when you interact with our Services (third Party Cookies). Third parties include search engines, providers of measurement and analytical services, social media networks, and advertising companies.
- Third parties may also use Cookies to provide you with advertisements that are more relevant to you, and to measure the effectiveness of their advertisements.
- Session Cookies expire as soon as you close your browser. The validity and expiration periods of persistent Cookies may vary depending on the lifetime set by Moto Money or, as the case may be, the third party provider. Please see the table below for detailed information for each Cookie.